Cover of Overcrowded by Roberto Verganti - Business and Economics Book

From "Overcrowded"

Author: Roberto Verganti
Publisher: MIT Press
Year: 2017
Category: Design

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Chapter 2: The Search for New Meaning
Key Insight 1 from this chapter

The Societal Shift from Seeking Solutions to Seeking Meaning

Key Insight

Society has dramatically shifted from a time when life's problems were largely predefined, focusing on finding solutions to universal milestones like marriage, career, and children. Previously, cultural norms dictated the 'what' and 'when,' leaving only the 'who' or 'how many' as individual choices. This structured existence provided a clear sense of direction and meaning, allowing people to concentrate on optimizing solutions for established problems like choosing a degree or a partner.

Today, this paradigm has inverted, with fundamental aspects of life, such as partnering and having children, becoming open questions. People no longer have a fixed idea of what is meaningful; instead of solving predefined problems, they are in a constant search for purpose, asking 'why' before 'how.' For instance, millennials in urban areas now question the necessity of car ownership, a stark contrast to previous generations who eagerly speculated on car models to buy. A 2014 study by Zipcar showed over 35 percent of young people actively seek alternatives to owning a car, and 24 percent use mobile applications like Uber.

This profound change impacts how individuals interact with products and services. In the past, products were chosen based on superior performance to meet determinate needs. Now, with needs being unfixed, individuals choose products and services based on which 'vision' makes the most sense to them. Organizations that thrive in this environment are those that propose new meanings, helping people understand what is truly valuable for them as individuals navigating a complex and uncertain world, rather than simply offering better solutions to existing problems.

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