Cover of Overcrowded by Roberto Verganti - Business and Economics Book

From "Overcrowded"

Author: Roberto Verganti
Publisher: MIT Press
Year: 2017
Category: Design

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Chapter 2: The Search for New Meaning
Key Insight 3 from this chapter

Key Drivers for the Heightened Search for New Meaning Today

Key Insight

The intensified search for meaning in contemporary society is primarily driven by three factors: opulence, opportunities, and change. While opulence is often cited as a cause, based on Maslow's hierarchy suggesting higher needs emerge after basic ones are met, this text argues it is not the strongest driver. Humans inherently seek meaning, regardless of wealth, as evidenced by ancient cave decorations or the non-functional embellishments on a Burmese stilt house. A focus on meaning can appeal to people globally, transcending economic status.

A more compelling driver is the overwhelming abundance of opportunities in society, leading to a 'paradox of choice.' An excess of options, such as hundreds of cookie varieties in a supermarket, makes identity a matter of constant invention rather than inheritance. This proliferation of choices can paradoxically undermine happiness by fostering regret for missed alternatives, placing blame for failures entirely on the individual, and raising expectations, potentially leading to paralysis or even increased clinical depression. Businesses often compound this by offering more variety without greater meaning, as shown by less successful furniture companies or the difference between Nokia's 70 phone models and Apple's 4.

The third and crucial driver is the rapid, frequent, and continuous nature of change in modern life, which constantly forces people to renegotiate meaning. Unlike the past, where meanings evolved slowly, allowing businesses to reactively observe crystallizing needs, today's shifts are continuous. People possess a latent aspiration for discovery and change, living in a state of 'liquid modernity' where they flow between situations. This continuous flux means the search for new meaning is unending, moving the 'question mark' from the means (how) to the ends (why), making the discovery of new meaning delightful and essential.

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