Cover of Overcrowded by Roberto Verganti - Business and Economics Book

From "Overcrowded"

Author: Roberto Verganti
Publisher: MIT Press
Year: 2017
Category: Design

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Chapter 7: The Meaning Factory
Key Insight 1 from this chapter

The Meaning Factory: Insiders' Criticism Process

Key Insight

The meaning factory is a structured, two-day intense meeting focused on harnessing the art of criticism by collaborating with insidersโ€”individuals within the organization who initially envisioned hypotheses. Its purpose is to move beyond initial assumptions to create novel, robust interpretations by digging deeper through mutual criticism among peers.

The collaboration proceeds in two phases, starting with pairs. Two individuals who previously worked autonomously compare their similar hypotheses to better understand implications, even those unclear to the originators. This intimate setting fosters deep exploration of directions, especially nurturing unorthodox ones, to make visions more robust by addressing their potential and weaknesses.

The second phase involves the entire group, forming a 'radical circle.' Here, different hypotheses are compared and combined to discover new, unprecedented interpretations. Contrasts and tensions are favored, making criticism more abrasive, as the goal is to uncover a novel meaning that underpins seemingly opposing ideas, addressing 'What does lie underneath two contrasting meanings?'

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