Cover of Overcrowded by Roberto Verganti - Business and Economics Book

From "Overcrowded"

Author: Roberto Verganti
Publisher: MIT Press
Year: 2017
Category: Design

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Chapter 7: The Meaning Factory
Key Insight 3 from this chapter

Clashing and Fusing: Finding New Directions

Key Insight

Clashing and fusing is a radical circle activity, typically on the second day of the meaning factory, involving the entire group of 15 to 20 participants. Its objective is to uncover new, unprecedented interpretations by exploring significantly different directions that no individual could envision alone. This phase transitions from the intimate pair setting to a more confrontational environment, leveraging tensions for innovation.

This process involves explicit comparison of diverse directions to create tension, not for judgment, but for fusing them into something entirely new. Fusing means delving into the underlying reasons for differing directions, often leading to a deeper understanding or 'sublation' rather than a compromise. Practices like focusing on 'delighters,' creating 'quartets,' starting with the 'enemy,' and using 'metaphors' are employed to channel critical tensions into creative energy.

The outcome of this process is the creation of 'scenarios,' represented as four-quadrant diagrams. The bottom-left quadrant defines the 'enemy'β€”the existing meaning to be changed. The bottom-right and top-left quadrants represent the outcomes if only one direction were to change. The top-right quadrant embodies the novel meaning, which emerges from fusing two delighting, often orthogonal, directions, as exemplified by Vox's 'living bedroom' concept or Alfa Romeo's shift to 'excitement goods'.

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