Cover of Overcrowded by Roberto Verganti - Business and Economics Book

From "Overcrowded"

Author: Roberto Verganti
Publisher: MIT Press
Year: 2017
Category: Design

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Chapter 6: Envisioning
Key Insight 2 from this chapter

Selecting Individuals for Envisioning and Team Composition

Key Insight

Innovation of meaning thrives on critical reflection and depth, making a broad participation strategy, often effective for generating solutions, unsuitable for this phase. Instead, the process benefits from a focused approach, ideally commencing with approximately 15 carefully selected individuals. A mass of proposals would only obscure the scenario, hindering the deep interpretation required. Individuals capable of harboring novel and insightful hypotheses may emerge from any part of the organization, necessitating a deliberate identification process rather than universal involvement.

Essential participants for envisioning must exhibit three core characteristics. First, they possess a strong sense of discomfort with the current state, whether perceived as misalignment with customer lives, product commoditization, untapped technological potential, or a lost organizational purpose. Second, these individuals demonstrate a clear will to instigate change, coupled with intriguing hypotheses about future directions and a personal drive to contribute positively. Third, they genuinely enjoy profound reflection on the underlying 'why' of societal dynamics, valuing depth, critique, and constructive feedback.

Beyond individual traits, the blend of individuals is crucial for fostering constructive tension. This blend should incorporate 'considerate' and 'venturesome' thinkers, executives and non-executives, and members from diverse functional departments like marketing, R&D, and strategy. Notably, key top executives must participate from the outset to expose their own hidden assumptions and engage in mutual judgment, accelerating the process and preventing new meanings from being confined to formal decision-making structures. A smaller 'core team' is also designated for intense involvement in synthesizing reflections, ensuring a variety of directions and the necessary tensions while maintaining a foundational trust among all participants due to their shared characteristics.

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